Delete your data

If you run a business on Dualsell

The workspace owner can delete everything at once:

• Go to Settings → Business.
• At the bottom, choose Delete workspace and type the workspace name to confirm.

This permanently deletes the workspace’s products, customers, orders, payment records, conversations and assistant history. It can’t be undone. To also close your sign-in account, email hello@dualsell.com from the address you sign in with.

If you bought from a business on Dualsell

Your order details and messages belong to the business you ordered from, so the quickest way is to ask that business to delete them. You can also email hello@dualsell.com with:

• the business’s name or store link;
• the phone number you ordered with, or your Instagram username;
• what you’d like deleted.

We’ll confirm the request with that business and reply within 30 days.

Data from Facebook, Instagram or WhatsApp

Dualsell receives messages from Meta only for businesses that connect their WhatsApp or Instagram accounts. To delete what we hold about you from these services, follow the steps above for your situation, or email hello@dualsell.com with the subject “Delete my data” and your phone number or Instagram username. Businesses can also disconnect Dualsell from their Meta account, which stops new messages reaching us. Messages already received stay until deleted as described here.

What we keep

Deleted data is removed from Dualsell straight away and from our backups as they cycle. Our payment provider keeps the payment records the law requires it to. See our Privacy Policy for more.