Privacy Policy

Who this covers

Sellers are businesses with a Dualsell account and the people on their team. For your account information, Dualsell Limited decides how it’s used.

Buyers are people who order from a seller: through the seller’s online store, its QR code, or by messaging the seller on WhatsApp or Instagram. Buyer information belongs to the seller you ordered from. We process it on that seller’s behalf, to run their orders, and for no other purpose.

What we collect

• Seller accounts: your name, email address and password, or your Google sign-in if you use it; your business name, email, type, size, country and currency.
• What sellers record: products and stock, customers, orders, payments and the notes on them.
• Buyer details on an order: name, phone number, and optionally email and delivery address.
• Messages: when a seller connects WhatsApp or Instagram, the messages buyers send that seller, the replies, the buyer’s phone number or Instagram account ID and profile name, and any location a buyer chooses to share.
• The assistant: what sellers type or say to the Dualsell assistant, and its replies. Photos and PDFs a seller attaches are passed to the assistant to read and are not stored; we keep only the file name. Voice recordings are turned into text and not kept.
• Online payments: the amount, status and reference of each payment. Card and bank details are entered on our payment provider’s page, not ours, and we never see or store them. Sellers who set up online payments give their identity and bank details to our payment provider directly.
• Technical data: sign-in cookies that keep you logged in, a cookie that remembers your sidebar preference, and IP addresses, which we use to stop abuse of store checkouts and delete within a day. We don’t use advertising or tracking cookies.

Why we use it

• To provide the service: run stores, take and track orders, send order updates to buyers and confirm payments.
• To answer sellers’ questions and make the changes they confirm through the assistant.
• To keep accounts and payments secure, and prevent fraud and abuse.
• To meet our legal obligations, such as keeping payment records.
• To contact sellers about their account and the service.

We do this to perform our agreement with sellers, for our legitimate interest in running a safe service, and where the law requires it. We don’t sell personal information or use it for advertising.

Who we share it with

Only the providers we need to run Dualsell, each for its own part of the job:

• Supabase: our database, file storage and sign-in.
• Vercel: hosts the website and app.
• Google: the Gemini models behind the assistant and voice input, and Google sign-in if you choose it.
• Bachs: processes online payments, verifies sellers who take them, and pays sellers out.
• Meta: delivers WhatsApp and Instagram messages for sellers who connect those accounts.

Some of these providers store data outside Nigeria. Where they do, we rely on the safeguards Nigerian data protection law allows for such transfers. We may also share information when the law requires it, or to protect people from harm or fraud.

How long we keep it

We keep a seller’s workspace, and the buyer information in it, until the seller deletes the workspace. Deleting it removes its products, customers, orders, payment records and conversations. Payment records our payment provider must keep by law stay with that provider. See how to delete your data.

Your rights

Under the Nigeria Data Protection Act 2023, you can ask to see the personal information we hold about you, correct it, delete it, object to how we use it, or receive a copy. Email hello@dualsell.com and we’ll reply within 30 days. Buyers can also ask the seller they ordered from directly. If you’re unhappy with our reply, you can complain to the Nigeria Data Protection Commission.

Security

Data travels encrypted. Access to each workspace is limited to its own team. Messaging access tokens are kept in an encrypted vault, and payment confirmations are checked with the payment provider before an order is marked paid.

Children

Dualsell is for businesses and isn’t meant for anyone under 18.

Changes

If we change this policy in a way that matters, we’ll tell sellers by email or in the app before it takes effect. The date at the top shows the latest version.

Contact

Dualsell Limited (RC 9964865)
33, St. Finbarr’s College Road, Yaba, Lagos State 100213, Nigeria
hello@dualsell.com