Terms of Service

The service

Dualsell gives your business an online store and QR code, an order and stock system, a shared inbox for WhatsApp and Instagram, an assistant that answers questions and makes changes you confirm, and online payments through our payment provider.

Your account

• You must be at least 18 and able to act for the business you sign up.
• Keep your sign-in details secure. You’re responsible for what happens in your workspace, including your team’s actions.
• Give accurate business information and keep it up to date.

Selling through Dualsell

• You are the seller. Your contract for each sale is with your buyer, not with Dualsell.
• You’re responsible for your products, prices, stock, delivery, refunds and customer service, and for following the laws that apply to your business.
• Don’t sell anything illegal, counterfeit, stolen or dangerous, or anything our payment provider or Meta doesn’t allow.
• You decide what your buyers’ information is used for. Use it only to serve them, and follow data protection law, including our Privacy Policy.

Online payments and fees

• Online payments are handled by Bachs. To take them, you set up an account with Bachs and accept its terms. Buyers pay that account directly, and Bachs pays your money out to your bank. Dualsell never holds your money.
• Dualsell charges a platform fee on each online payment, shown in Settings before you turn payments on. Bachs charges its own processing and payout fees, which come out of your sales.
• Refunds, chargebacks and disputes on your sales are your responsibility and are taken from your Bachs balance.
• An order is only marked paid once the payment provider confirms the money arrived. A screenshot or message from a buyer is not proof of payment.
• We may introduce paid plans. We’ll tell you before any new charge applies, and you can choose not to continue.

WhatsApp and Instagram

If you connect them, you must also follow Meta’s terms and messaging policies. Only message people who contacted you or agreed to hear from you, and don’t send spam. Meta decides what can be sent and when, so some messages may not be delivered.

The assistant

The assistant can make mistakes. It asks before changing your data, so check what it proposes before you confirm. You’re responsible for the changes you approve.

Acceptable use

Don’t misuse Dualsell: no breaking the law, no fraud, no attempts to access other businesses’ data, no interfering with the service, and no reselling it without our agreement.

Your content

Your products, photos, orders and customer data are yours. You give us permission to store and process them only to run Dualsell for you. Dualsell’s software, design and brand are ours.

Availability and changes

We work to keep Dualsell running, but we can’t promise it will always be available or error-free. We may change or improve features, and we’ll give notice before removing anything you rely on.

Ending the agreement

You can stop at any time by deleting your workspace (see data deletion). We may suspend or close accounts that break these terms or put buyers, other sellers or Dualsell at risk. Where we can, we’ll warn you first.

Liability

Dualsell is provided as it is. To the extent the law allows, we aren’t liable for indirect losses, such as lost profits or sales, and our total liability to you is limited to the fees you paid us in the 12 months before the claim. Nothing here limits liability that the law doesn’t allow us to limit.

Law

These terms are governed by the laws of the Federal Republic of Nigeria.

Changes to these terms

We’ll tell you about material changes by email or in the app before they take effect. Continuing to use Dualsell after that means you accept them.

Contact

Dualsell Limited (RC 9964865)
33, St. Finbarr’s College Road, Yaba, Lagos State 100213, Nigeria
hello@dualsell.com